TracePack

Main Office

Corner Beauart Avenue & Design Boulevard,
Deco Park, New Market Rd, Johannesburg

Opening Times

Mon-Thu: 8am – 5pm
Fr: 8am – 3:30pm

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    • Frequently Asked Questions
    • Glossary
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    • Support and Consumables
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  • Solutions
    • Automation & Customisation
    • Brand Protection & Authentication
    • Custom-built Conveyors
    • Food Safety
    • Track & Trace
  • Technologies
    • Continuous Inkjet Systems
    • High Resolution & Large Character Printing
    • Label Applicators
    • Labelling Systems
    • Laser Coding & Marking
    • Print & Apply Labellers
    • Thermal Inkjet Systems
  • Rejection & QC
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    • Machine Vision Illumination
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TracePack

Support and Consumables

Home / About Us / Support and Consumables

Support

We firmly believe in having a long-term relationship with our customers, and as such have a dedicated technical support team who are available to help with machine breakdowns, installations, any training needed and any queries you may have with regarding your machine.

We also stock a full range of spares to ensure the speedy repair of your machine. Services and repairs are carried out by our internationally trained technical support department, who will attend to any breakdown (whether telephonically or in-person) within 24 hours of reporting the breakdown.

Our aim is to keep you up and running, and we will do our utmost to ensure that you are.

Consumables

We have solvents and a broad range of inks readily available for you to replenish your machine’s consumables when needed. Our inks are developed for optimal performance in our inkjet marking systems. We want to ensure that the final mark on your product is of a high quality and meets compliance as well as your production standards.

Contact us for further advice on what ink would best suit your application as different inks provide different marking results in terms of adhesion, drying time, and colour – and some inks may complement some marking technologies over others.

Our wide range of inks include:

High-Performance MEK

Acetone ethanol

MEK-free

FDA-approved

Food-grade inks

UV-cured inks

UV-visible inks

Specialised plastic inks

Inks designed to withstand wet processes

and more…

Pharmatrack Labeling System for Pharma Industry

Maintenance Contract Options

Speak to us about our maintenance contract options which can be purchased with your machine as a value-added service, giving you peace of mind when it comes to making sure your machine is constantly running at its best.

Get in Touch
Tracepack - A Division of the Mitas Corporation

+27 10 020 7221

Cape Town: +27 82 443 1838

Gqeberha: +27 76 657 7051

sales@tracepack.co.za

Working hours

Mon-Thu

8:00 – 17:00

Fri

8:00 – 15:30

Sat-Sun

Closed

Contacts

Corner Beauart Avenue & Design Boulevard,
Deco Park, Newmarket Road, Hoogland, North Riding

How can we help you?

  • Solutions
  • Technologies
  • Rejection & QC Systems
  • Vision Inspection Systems

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Tracepack is a division of the Mitas Corporation

Market leaders and experts in marking, identification, traceability, automation and authentication systems & solutions. Visit the Mitas website

Our Divisions

  • Traceability Solutions
  • Automation Solutions Africa
  • We Are Lasers
  • Systems One

Contact the Mitas Corporation

MITAS is a Level 2 B-BBEE Contributor
MITAS is a proud member of GS1 South Africa

Unit 54
Design Boulevard
Northlands Deco Park
New Market Road
Northriding
Johannesburg
2169

+27 10 020 7220